2nd Line Service Desk Engineer 

Ashford, Kent

Up to £32k + VAN


Essential requirement: Driving license for onsite client visits twice a week 


Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?

Would you enjoy a mixture of on client site and office based work?

Enjoy hybrid work available once probation is passed?



Look no further!


Join this established and leading Managed Service Provider (MSP)


As a 2nd Line Service Desk Engineer, you’ll have the chance to showcase your talents and grow within our dynamic team.


We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to thrive in a fast-paced, customer-focused setting.


You will encounter a variety of technologies, including MS Server, Desktop, Active Directory, and Networking, allowing you to continuously expand your skill set.



✔️ Excellent technical and communication skills

✔️ Strong customer service skills with a can-do attitude

✔️ Ability to work calmly and patiently under pressure

✔️ Previous experience in a service desk role (service provider or corporate environment)

✔️ Microsoft Server MCP Exam preferred

✔️ Proven abilities in IT support and installation

✔️ Working knowledge of Microsoft Desktop & Office Systems, Server and Virtualization Technologies, Active Directory Security and Administration, TCP/IP, DNS, DHCP, hardware support, and more!


They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering a wide range of topics, such as MS 365 Admin, Windows Server 2016, Azure Fundamentals, and more.


If you’re ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!


Apply today and let’s shape your future together.


Note: The list of training opportunities mentioned above is subject to change as we continually adapt to industry trends.

Our client values diversity and operates a fair recruitment process free of discrimination.  Due to the nature of this role, candidates will be expected to pass security clearance.

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